Red Hat Enterprise Linux Support, Licensing & Training
What can Recarta help you with today?
- Buy Red Hat Support
- Renew your Red Hat Support
- Book Red Hat Certification with Recarta
- Ask a Question...
Would you like more information now? Here are your options...
| Call: | 0844 800 7821 |
| Email: | sales@recartait.com |
| Request a callback: |  |
Recarta is a Red Hat Partner and has been advising and providing Red Hat Support and Red Hat Certification to our clients for many years. Red Hat is the world's most trusted Linux provider to the enterprise and is available as open source technology. Open source code can be seen and learnt from, returning control to the customer which provides better quality and innovative software. If it is Training you are after, call 0844 800 7821 and book your Red Hat Certification with Recarta.
Benefits of Red Hat:
- Auditablility as customers and industry can verify adherence to standards, quality and flexibility
- Reduces costs across hardware, system administration and license management
- Improved security through openness od code and faster threat response
Red Hat Enterprise Linux
The latest release, Red Hat Enterprise Linux 6, represents a new standard for Red Hat by offering greater flexibility, efficiency, and control. It works across a broad range of hardware architectures, hypervisors, and clouds. Corporations and agencies that standardise on Red Hat Enterprise Linux are free to focus on building their businesses, knowing they have a platform that delivers more of what they need.
Red Hat Enterprise Linux Support
Red Hat Support is provided on an annual basis and includes:
- Updates - all current bug fixes, essential new functionality and new hardware support at no extra charge
- Fast Track - immediate access to general fixes between updates
- Hot fixes - the latest version of the impacted package, with the specific customer fix included
- Support - unlimited support incidence from Red Hat Certified Engineers with multiple service options
- Access to Red Hat Network to manage the systems on your network
Red Hat offers 3 types of production support: Self-support, Standard and Premium
Production support Service Level Agreement
The below support options apply to Red Hat Enterprise Linux Server. Jboss Enterprise Middleware products are supported by standard and premium support options.
Self-support |
Standard Support |
Premium Support
|
||
|---|---|---|---|---|
| Hours of coverage | N/A | Standard business hours | Standard business hours (24x7 for Severity 1 and 2) | |
| Support channel |
None | Web and phone | Web and phone | |
| Number of cases | N/A | Unlimited | Unlimited | |
| Response times |
Initial and ongoing repsonse | Initial and ongoing repsonse | Initial repsonse | Ongoing response |
| Severity 1 | N/A | 1 business hour | 1 hour | 1 hour or as agreed |
| Severity 2 |
N/A | 4 business hours | 2 hours | 4 hours or as agreed |
| Severity 3 |
N/A | 1 business day | 4 business hours | 8 business hours or as agreed |
| Severity 4 | N/A | 2 business days | 8 business hours | 2 business days or as agreed |
If you would like any further advice around Red Hat Enterprise Linux, Red Hat Open Source Technology, Red Hat Support or Red Hat Certification Training contact our dedicated Red Hat licensing team on 0844 800 7821 or email us on sales@recartait.com.
