IBM ServicePac

What is IBM Servicepac?

IBM ServicePac is a simple and cost-effective way to purchase support on your systems. ServicePac is offered in a range of fixed predefined Warranty Upgrade, Post Warranty and Remote Technical Support options. ServicePac are produced to meet a wide range of client support needs and is available for the following IBM platforms;

• System p
• System i
• System x
• BladeCenter
• Retail PoS
• Storage
• IntelliStation
• OpenPower

IBM ServicePac is particularly suited to customers who know the level of cover they require, who want the full backing of the manufacturer at a competitive price and simplicity in buying and registering for the service.

The IBM ServicePac options include:

• A range of 1, 2 ,3 ,4, or 5 years support packages which run from the date of system purchase
• A range of different hours of coverage - from 9 x 5 to 24 x 7 cover.
• A range of repair service levels - from Next Business Day to Same Business Day on-site.

IBM have the following ServicePac options for Remote Technical and Software Support:

• 90 day startup support on System x
• 180 day startup support on System x and BladeCenter
• Remote Technical Support for System x (1 and 3 year options)
• Remote Technical Support for BladeCenter
• Support Line for VMware (1 and 3 year options)
• Support Line for MS Windows or Linux on System x (1 and 3 year options)
• Support Line for Linux
• IBM Director (and selected programs such as RDM)

Benefits of IBM ServicePac include:

• Fast access to a wide variety of world-class services, support and expertise
• Industry leading response times
• Helping to maximise return on technology investment
• Helping to minimise downtime and expense
• A relatively inexpensive way to purchase service
• Predictable total cost of ownership
• Providing the client with peace of mind
• Providing resilience and security
• Delivering a variety of Service Levels to meet your needs.