Cisco SMARTnet is a hardware and software maintenance contract for Cisco equipment, supplied directly from Cisco.

A Cisco SMARTnet contract provides the following:

• Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
• Access to the extensive Cisco.com knowledgebase and tools
• Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR)
• Ongoing operating system software updates including both minor and major releases within the licensed feature set
• Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
• Proactive diagnostics and real-time alerts on select devices with Smart Call Home. See www.cisco.com

SMARTnet is available as:

• SMB Support Assistant
• Software Only
• SMARTnet
• SMARTnet Onsite

Contact us to dscuss the best suitable contract for your needs. We will verify the contract with Cisco, to ensure that you have the correct product and that cover is available at your location, then the contract will go live within two weeks.