Hardware Support

Are you maximising your Hardware Support Budget?

Are you meeting your organisations SLA for Hardware downtime?

Are you sure your critical servers are protected when you need them most?

Are you paying for cover on Servers that are now obsolete?

Are you benefiting from payment discounts available for prepayment or extended term contracts?

These are just a few of the questions that can be addressed engaging Recarta’s expertise in your Hardware Support requirements.

At Recarta we aim to create and manage your Support Contracts based solely on your business requirements and your current asset register. By undergoing our process of Explore, Analyse and Implement. Recarta will be able to offer one or more of the following;

Consolidate your contracts on to a Single, easy to manage contract.
Integrate Hardware and Software agreement with one service number when possible.
Offer varying levels of support for your Enterprise, allowing you to only fully cover enterprise critical servers on a high level support and covering the other units on a more cost effective level
Offer “On Demand” support, giving the chance to alter the cover on key servers during peak critical periods such as Month End or Xmas
Offer Multi Platform cover to allow your organisation to cover all manufacturer components on one simple contract with added comfort of knowing you are being supported by one of the major maintenance providers.
Offer Flexible Payment offerings or prepayment discounts.
Offer “On Site Repair” offerings allow the client to hold key parts on site for immediate fix to your infrastructure. In some cases this can actually offer a cost saving over the standard contract and allow your business to get back on line immediately

This process can dramatically help operational teams and return the allocated budget of your IT department for use in critical project areas – we have examples where carrying out such an audit and carrying through the necessary changes have an average lower TCO of between 15 and 20%.

When combining this solution with our Software Asset Management, you will have a comprehensive and easy to manage Support agreement for your enterprise.